At Flower Delivery Westcombe Park, we take great pride in delivering the freshest flowers to local households and businesses. As a trusted florist nestled in the heart of Westcombe Park, we guarantee that every bouquet is arranged with care and arrives in pristine condition. Your satisfaction and the quality of your floral gift are at the centre of everything we do.
To uphold our promise as your local Westcombe Park florist, we offer a freshness guarantee on all our flower deliveries. Our flowers are carefully selected and skillfully arranged to ensure you enjoy their beauty for as long as possible. If your flowers do not meet your expectations for freshness upon arrival, please reach out to us within our set freshness window, and we will swiftly address your concerns.
Freshness Window: We guarantee freshness for a minimum of 5 days from the delivery date, provided the flowers are cared for as advised. If, for any reason, your flowers appear wilted or of poor quality on arrival, contact us with a photo on the day of delivery so we can review and resolve the issue.
While we take every precaution to ensure your flowers arrive in perfect condition, occasionally, items may be damaged in transit. If you notice that your bouquet or arrangement is damaged on arrival, please notify us immediately on the day of delivery. Supporting images greatly assist us in verifying and resolving any damage. We promise to prioritize your case and will either offer a replacement or an appropriate refund, as per your preference and product availability.
Your satisfaction is always guaranteed. If your flowers are damaged, wilted, or do not meet our standards for freshness upon arrival, you are eligible for a refund or replacement. Here is how our process works:
If your delivery is late or incorrect, we will also investigate to resolve the issue or offer suitable compensation depending on circumstances.
Flower Delivery Westcombe Park appreciates all feedback. If you have a complaint about any part of your experience — from ordering to delivery or product quality — we encourage you to let us know so we can rectify the situation and continue improving our service. Please contact us with the order details and your concerns. Every complaint will be acknowledged promptly, thoroughly investigated, and resolved as quickly as possible.
We aim to respond to all complaints within 48 hours and resolve most matters within 3 working days. All outcomes, including refunds, replacements, or goodwill gestures, will be communicated clearly.
We are proud to be a trusted flower delivery partner for households and businesses throughout Westcombe Park. Our local roots mean we care deeply about our community and always strive for excellence in service and quality. Thank you for choosing Flower Delivery Westcombe Park for your special moments and gifting needs. Your trust in our freshness, reliability, and professionalism means the world to us.
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