Welcome to Flower Delivery Westcombe Park. These Terms & Conditions govern your use of our online flower delivery services for Westcombe Park and the surrounding areas. By placing an order with us via our website, you agree to be bound by these terms. Please read them carefully before making any purchase. These Terms & Conditions are designed to ensure a transparent, fair, and efficient service for all of our valued customers.
For the purposes of these Terms & Conditions, the following definitions apply:
Our Terms & Conditions apply to customers in Westcombe Park and the surrounding areas. Before placing your order, please ensure that the intended delivery address is within our specified delivery zones. Orders placed for locations outside of Westcombe Park or neighbouring areas may not be fulfilled.
Orders can be placed through our website by following the prompts to select products, provide delivery details, and confirm payment. The steps to complete an order are as follows:
We reserve the right to refuse, cancel, or amend orders at our discretion. You are encouraged to check all order details thoroughly before confirming, as incorrect information may result in delayed or failed deliveries.
Our commitment is to deliver high-quality flowers as depicted on the website. However, all products are subject to seasonal availability. In the rare event that a particular bloom or item becomes unavailable, we reserve the right to substitute that part of the order with a similar product of equal or greater value and quality, maintaining the overall style and appearance as closely as possible. We will attempt to inform you of significant substitutions before dispatch.
All prices listed on our website are in Pounds Sterling (GBP) and include VAT (where applicable). Prices quoted include the cost of delivery within Westcombe Park and the surrounding delivery areas unless otherwise stated. We take care to ensure that all pricing information on the website is accurate at the time of publication. Should any pricing errors be discovered after you have placed your order, you will be notified as soon as possible, and you may opt to proceed with the correct price, or cancel your order and receive a full refund.
Full payment must be received at the point of order. Payments can be made securely via the accepted methods shown during the checkout process, which may include major credit/debit cards and other online payment options. All payment information will be handled with the utmost security. Orders will not be processed until payment is confirmed. We do not accept cash, cheques, or payment on delivery unless specifically agreed prior to order completion.
We deliver flowers to addresses within Westcombe Park and, where possible, surrounding areas. During the checkout, you may select a preferred delivery date; however, while we do our best to meet your wishes, delivery dates and times cannot be guaranteed. Deliveries typically take place during normal business hours. Where attempted delivery fails due to incorrect details or recipient unavailability, we will attempt to contact you for further instruction; additional charges may apply in the event of redelivery. Responsibility for the products passes to the customer or named recipient upon successful delivery.
You may request to cancel or amend your order by contacting us as soon as possible. Cancellations are only accepted if made no less than 24 hours before the scheduled delivery date. If your flowers have already been dispatched, cancellation or changes may not be possible. Refunds for cancellations will be processed within a reasonable time frame using the original payment method. To amend a delivery address, contact our customer service without delay. We reserve the right to refuse amendments or cancellations that fall outside the permitted cancellation window.
If you are unhappy with your purchase, please contact us within 48 hours of delivery. Returns and refunds will be handled in accordance with the Consumer Rights Act 2015. Where an item is faulty or not as described, a replacement or full refund may be offered. Floral products are perishable and, as such, requests for returns or refunds due to product dissatisfaction will be assessed on a case-by-case basis. Proper care instructions should be followed for the longevity of your flowers. Non-perishable gift items may be returned unused and in original condition for a refund, subject to statutory rights.
Your personal data is collected and processed in order to fulfil your order and provide customer service. Information is handled securely and in compliance with the UK General Data Protection Regulation (GDPR) and Data Protection Act 2018. We will not share your information with third parties outside our service providers necessary for order fulfilment, except as required by law. Further information can be found in our Privacy Policy, available upon request.
We strive to provide a reliable and high-quality flower delivery service. However, we shall not be liable to you for any indirect, incidental, consequential, or punitive damages arising out of or in connection with the use of our services or products. Our total liability for any claim relating to the supply of goods or services shall not exceed the price paid for those goods or services. We cannot be held responsible for delays or failures caused by factors outside our reasonable control, such as extreme weather, transport network disruptions, or incorrect recipient details. Your statutory rights as a consumer are not affected by these terms.
No order will be accepted from anyone under the age of 18. You are responsible for providing accurate and complete information at the time of ordering, including correct spelling of recipient names, full delivery addresses, and active contact numbers. We are not liable for failed or delayed deliveries caused by incorrect information provided by the customer.
We shall not be liable for any delay or failure to perform our obligations under these terms if such delay or failure results from events, circumstances, or causes beyond our reasonable control. Such events include but are not limited to natural disasters, strikes, labour disputes, civil commotion, acts of terrorism or war, government actions, pandemics, or transport disruption.
All images, text, designs, and content on the Flower Delivery Westcombe Park website are the intellectual property of the business or its licensors. You may not copy, reproduce, or use any content for commercial purposes without our prior written consent.
We reserve the right to amend or update these Terms & Conditions at any time. The use of the website and any order placed will be subject to the Terms & Conditions in force at the time. Please check these terms regularly, as continued use of the website or service indicates your acceptance of any changes.
These Terms & Conditions, and any dispute or claim arising out of or in connection with their subject matter or formation (including non-contractual disputes or claims), shall be governed by and construed in accordance with the laws of England & Wales. Both parties agree that the courts of England & Wales will have exclusive jurisdiction to settle any disputes relating to these terms.
If any part or provision of these Terms & Conditions is found to be invalid, unenforceable, or illegal by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. No waiver of any of these terms shall be effective unless in writing and signed by our authorised representative. These terms constitute the entire agreement between you and us in relation to your use of the Flower Delivery Westcombe Park website and services.
If you have any queries regarding these Terms & Conditions or require assistance with your order, please contact our customer service team via the available channels on the website. All official correspondence should be submitted through the provided contact methods for timely assistance.
These Terms & Conditions apply to all online flower delivery orders in Westcombe Park and the surrounding areas. We thank you for choosing Flower Delivery Westcombe Park and look forward to serving your floral needs with care and professionalism.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Westcombe Park, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Westcombe Park.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
